FAQ Plus Conversational Q&A bots are an easy way to provide answers to frequently asked questions by users. However, most bots fail to engage with users in meaningful way because there is no human in the loop when the bot fails. FAQ bot is a friendly Q&A bot that brings a human in the loop when it is unable to help. One can ask the bot a question and the bot responds with an answer if it is contained in…
Well, January is nearing a close and I’ve just had my first article of 2017 featured in a magazine called University Business. This article tells the story of why we should use Office 365 in education. This is my 3rd article to be featured by Wildfire publications and this one was my most enjoyable to write as Office 365 plays a major part in my working day and is something that I feel really helps in education. To read the article…